Terms of sale
Information
Our products are made by hand. This means that small shifts occur.
Our lasered pots and vases are waterproof. But cracks can occur during transport. Therefore, do not place any product directly on fragile surfaces without making sure that leakage does not occur. Leakage should not be confused with condensation, which all pots, vases and glasses can emit.
Terracotta pots without lasering are not fully waterproof.
Unik Design reserves itself against misprints, final sales and price changes as a result of currency changes and sharp price increases from the supplier.
Delivery
We ship our products with DHL
Ordered products
All orders are binding. Please check your order so that mistakes cannot occur. Sales cannot be made to minors or customers under the age of 18.
Payment
Clear (After approved credit check) 14 days.
Transport damage
- Visible damage must be noted on the shipping document in connection with the receipt of the goods. If this is not done, complaints will not be possible.
- Hidden damage (unpacking damage) must be reported to Unik Design within 7 days of receipt.
- Always keep damaged goods and packaging and make it available for possible inspection
- Email info@unikdesign.nu Attach: Photo, order number, shipment number and information about the damage.
- If the transport damage is approved
Wrong item
- Must be reported to info@unikdesign.nu within 5 days from the date of receipt. Attach: Pictures, description, order number
- Unikdesign processes the case and notifies you as a customer if it is an approved complaint.
- In the event of an approved complaint, Unik Design AB sends out a new item together with a return slip.
- You attach the return slip to the goods that DHL picks up at a set time.
- If the approved complaint is not returned to Unik Design AB within 7 days, a charge will be made, Unik Design will forward the case to DHL
- the new item and shipping in full.
Right of withdrawal
According to the Distance Contracts Act, you as a consumer have the right to cancel your purchase without having to give a reason, provided that the goods are sent back to us in an unchanged and undamaged condition within 14 days of receiving the goods. If you regret your purchase and send back whole and unpackaged goods, we will refund the amount you have paid.
Returned goods must be unused and in unbroken original packaging.
The shipping cost is borne by the buyer.
Contact us
If you have any questions contact us:
Unique Design and Interior in Gothenburg AB
Postal address: Björnabergsgatan 1A, 432 32 Varberg
Email: info@unikdesign.nu
NOTE, Important info: Did you receive a product that does not look like the pictures? Don't worry, newly manufactured Corten is gray - just like regular hot-rolled steel. If you display the product, the beautiful rusty surface appears after a while, which seals the product and makes it withstand the elements.